Refund policy
REFUND POLICY
We offer a 30-day return policy. You have 30 days after receiving your order to request a return.
RETURN ELIGIBILITY
To qualify for a return, the product must be unopened, unused, sealed and in its original packaging. You will also need your receipt or other proof of purchase.
Because our products are intended for consumption, opened or unsealed supplements cannot be returned unless the product arrived damaged, defective or incorrect.
STARTING A RETURN
To request a return, contact us at info@tradestacknutrition.com.
Returns must be authorized in advance. If your return is accepted, we will provide return instructions, a return shipping label when applicable and the appropriate return address. Items returned without prior authorization will not be accepted.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives. Contact us promptly if an item is damaged or defective or if you receive the wrong product. We will evaluate the issue and work to make it right.
NON-RETURNABLE ITEMS
We cannot accept returns of:
• Opened or unsealed supplements
• Products that have been used
• Items not in their original packaging
• Gift cards
• Final-sale items
Please contact us if you have questions about whether your item qualifies for a return.
EXCHANGES
The fastest way to receive a different product is to return the original item. Once the return is accepted, you may place a separate order for the replacement product.
REFUNDS
We will notify you after we receive and inspect your return. If approved, the refund will be issued to your original payment method within 10 business days.
Your bank or credit-card provider may require additional time to process and post the refund. If more than 15 business days have passed since your refund was approved, contact us at info@tradestacknutrition.com.
CONTACT
Questions about returns or refunds may be sent to: